Shipping Policy – Mohit Agarwal Jewellers

At Mohit Agarwal Jewellers, we aim to ensure that every customer enjoys a smooth, safe, and timely delivery experience. The following policy outlines our shipping guidelines for orders placed on www.mohitagarwaljewellers.com.

1. Shipping Charges

We offer FREE shipping across India on all orders. All shipments are handled through trusted and reputable courier partners to ensure secure delivery.

2. Delivery to the Identified Recipient

To ensure secure delivery, customers must provide accurate recipient details including:

  • Full name (as per government ID)
  • Complete address
  • Nearby landmark
  • PIN code
  • Contact number

At the time of delivery, the recipient must present one valid government-issued photo ID:

  • Passport
  • PAN Card
  • Driver’s License
  • Voter ID
  • Aadhaar Card

The courier agent will verify identity by checking the original ID and recording necessary details. Cooperation during this verification process is required to complete delivery successfully.

3. Delivery Location Guidelines

  • Orders will be delivered only to the recipient’s residential address, workplace, or a nearby Mohit Agarwal Jewellers showroom (if applicable).
  • Deliveries to public locations such as malls, hotels, hostels, restaurants, or open public spaces are not permitted.
  • If the recipient is unavailable, the courier company will attempt delivery up to three additional times. If still unsuccessful, the shipment will be returned to our facility.

4. Changing the Shipping Address

  • Customers may track orders through the My Account section on www.mohitagarwaljewellers.com.
  • Shipping details cannot be modified once the order is placed.

Please note: Delivery assurance is subject to the courier company’s terms. Any incorrect or incomplete recipient details may result in delivery failure. Mohit Agarwal Jewellers reserves the right to update or modify this shipping policy without prior notice.

5. Shipment Discrepancies

We request customers to inspect the delivered package immediately. If you find a discrepancy such as damage, missing items, shortage, or suspected tampering, you must contact our Customer Care team within 24 hours:

Failure to report the issue within 24 hours may result in the claim being rejected.

6. Damaged Products

  • Contact customer care within 24 hours.
  • Do not discard or tamper with the packaging or product.
  • Our investigation team will examine the complaint and take appropriate action.

Complaints reported after 24 hours cannot be processed, and no refunds or replacements will be provided.

7. Missing Items

  • Before accepting the parcel, inspect its condition.
  • If any product or component is missing, report the issue within 24 hours via phone and email.
  • Our investigation team will evaluate the case and provide a resolution within 7 working days.
  • Failure to report on time or follow inspection guidelines may void the complaint.

8. Non-Receipt of Order

  • Upon dispatch, the customer receives a tracking ID via email.
  • Customers are responsible for tracking their shipments.
  • If our records show “Delivered” but you have not received the parcel physically, contact us within 24 hours via:

Our investigation team will verify and respond within 7 working days. Failure to report within the given time frame may result in no action being possible. Refunds cannot be issued if a chargeback is filed without following the required complaint process.